RETURNS
The customer has a right of withdrawal of fourteen (14) days from the delivery of the order. The customer must then notify us by email of his desire to return, at his expense, the products that do not suit him.
Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund, exchange or credit.
In accordance with the law, professional customers (traders and legal entities) are not entitled to this right of withdrawal.
ATTENTION : According to the article L 121-20-2 of the code of consumption, the right of retraction cannot be exercised for any personalized order.
To qualify for a return, your item must be unused and in the same condition in which you received it. It must also be in the original closed packaging.
Many types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept intimate or sanitary products, dangerous products or flammable gases or liquids.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS tape, software, video game, cassette, or vinyl record that has been opened.
* Any item that is not in its original condition, that is damaged or that has some parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.
Refunds in the form of a credit note (if applicable)
!!! Refunds only take place in the form of credits!!!
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or deny your claim.
If your request is approved, then your refund in the form of a credit will be processed, and you will be offered a discount code for the amount of the credit. This code will remain valid for 365 days.
Late or missing refunds (if applicable)
Please contact us at contact@laboutiquedusorcier.fr or by phone at the top left of the laboutiquedusorcier.fr homepage
Items on sale (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We will only replace an item if it is defective or damaged (within 14 days). If you wish to exchange it for the same item, please send us an e-mail to contact@laboutiquedusorcier.fr.
Gifts
If the returned item was identified as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you returned the item.
Shipping
To return a product, contact us and we will quickly tell you how to proceed.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refundThe return shipping costs will be deducted from it.
If you are returning an item, and if you did not pay shipping charges (because your purchases exceeded a certain amount), the amount of shipping charges you would have had to pay if the amount had not reached that amount will be deducted from the amount of the item.
Depending on where you live, the time it takes to receive your exchanged product may vary.
Returns have a significant cost for their treatment. Therefore, a symbolic fee of 5€ is charged for any return processing.
If you are shipping an item worth more than $40, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.
